Service Desk Support Engineer

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Who we are  

 

AgResearch is one of seven Crown Research Institutes in Aotearoa New Zealand. We are responsible for delivering innovative science and research outcomes for the agricultural sector. Our purpose is to deliver research to enhance the value, productivity, and profitability of New Zealand’s pastoral, agri-food, and agri-technology sector value chains to contribute to economic growth and beneficial environmental and social outcomes for New Zealand. We are committed to mātauranga Māori along with Western science and existing structures, which have helped support positive change in farming practices and food production in Aotearoa.

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The role and opportunity  


We are looking for a professional, personable, problem solving, solution and people focussed individual to join the Service Desk and Desktop Support team for a full-time twelve-month fixed-term opportunity.

 

The role can be based at any of our main campuses, though it provides support across the whole of AgResearch.

 

As part of the Service Desk team, you will be the first point of contact for all interactions between IT and the wider organisation with a focus on resolving queries and requests in a professional and efficient manner. You will need to apply your confidence, initiative and superb communication skills to provide effective IT service support.

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Key responsibilities

 

  • First & Second Level Incident & Service Request Support.
  • Accurately record, respond to or resolve all Incident & Service Requests initiated by AgResearch users.
  • Build & deploy new user computing devices and other equipment to agreed SLA targets.
  • Install and, where appropriate, maintain software that is deployed in the environment, ensuring compliance with licensing agreements.

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Your skills

 

  • Essential
    • Exceptional communication skills, both verbal and written.
    • Empathy and an ability to quickly understand a situation and respond calmly to requests.
    • Excellent listening and problem-solving abilities.
    • Able to build rapport quickly and maintain strong relationships across the organisation.
    • Self-management and able to work in a small team.
    • A determination to do things right first time.

 

  • Desirable
    • ITIL Foundation qualification.
    • Microsoft Windows and M365 knowledge.
    • Experience with remote support of end user devices.

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Our benefits

 

AgResearch provides a diverse range of benefits including extensive flexible working options that help employees balance their own lifestyle and needs with their work commitments. You can view the full list here: http://www.agresearchcareers.co.nz/working-here/our-benefits/

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How to apply

 

If this sounds like you and you’re interested in this opportunity, submit your CV and a cover letter about why you’d be a great fit. We can’t wait to see what you’ve got!

 

For further information contact Paul Wilson, IT Support & Knowledge Services Manager at paul.wilson@agresearch.co.nz

 

To view the position description visit our AgResearch careers page

 

Applications close – Sunday, 16 February 2025

 

AgResearch is an equal opportunity employer and is committed to providing an environment that embraces, promotes and values diversity, equity and inclusion. We encourage and welcome candidates from all backgrounds, so please don’t hesitate to apply for this position or call us to discuss this further.